REGISTRANT CANCELLATION:
If a registrant needs to cancel, a full refund will be made if written request is received up to three (3) business days prior to class. Please call 470-231-6067 if you have concerns AND send email with subject line "Cancellation Request" to cprtolive.bev@gmail.com. Though voice mails and emails may not be read/heard until after the class, the time and date stamp will verify the notification. Cancellations made less than 3 business days prior to class can be rescheduled up to three (3) calendar months after the cancellation date. If a class is not attended within 3 month, class fees (including cost of Provider Manual) will be refunded and credit will not be given.
IF A REFUND IS DUE, it will be done via certified mail. Postage will be deducted from the refund amount. Refund will be mailed 7 to 10 business days after receipt of the written refund request.
SUBSTITUTIONS (one person replacing another) may be made if notification is give one (1) business day before class by calling 470-231-6067 to make the request or sending a request via email with subject line "Substitution Request" to cprtolive.bev@gmail.com. The substitute must bring appropriate credentials for attending the class. For example his/her current BLS Provider's Card if attending the BLS Renewal class. Upon arrival at the class the substitute must know the name of the person that they are replacing.
NO SHOWS will not receive refund or a credit.
INSTRUCTOR CLASS CANCELLATION:
If a class is cancelled due to lack of participation, instructor emergency, inclement weather or unforeseen circumstances – registrants will be notified by email and/or by phone. The registrant will be given a choice of a full refund (including Provider Manual) or reschedule for a future course. If the registrant is not available and there is no response by the end of the business day of the notification or they are indecisive as to what class they would like to reschedule to, a refund will automatically be made. Postage will not be deducted.
CPR To Live is not responsible for any expenses incurred by the registrant if a class is cancelled for any reason.
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